{"id":419,"date":"2026-07-08T06:33:37","date_gmt":"2026-07-08T06:33:37","guid":{"rendered":"https:\/\/www.calldlr.com\/?page_id=419"},"modified":"2026-07-08T06:34:09","modified_gmt":"2026-07-08T06:34:09","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.calldlr.com\/?page_id=419","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"419\" class=\"elementor elementor-419\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcb2b4f e-flex e-con-boxed e-con e-parent\" data-id=\"dcb2b4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcf37f0 elementor-widget elementor-widget-html\" data-id=\"fcf37f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  .dlr-terms-page {\r\n    --dlr-black: #070807;\r\n    --dlr-charcoal: #111312;\r\n    --dlr-gold: #c99a2e;\r\n    --dlr-gold-2: #e0b957;\r\n    --dlr-cream: #f5f1e8;\r\n    --dlr-white: #ffffff;\r\n    --dlr-muted: #b8b8b2;\r\n    --dlr-line: rgba(201, 154, 46, 0.35);\r\n\r\n    --img-terms-hero: url('https:\/\/www.calldlr.com\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-Jul-7-2026-10_27_34-PM-1.png');\r\n    --img-terms-docs: url('https:\/\/www.calldlr.com\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-Jul-7-2026-10_41_11-PM-2.png');\r\n\r\n    font-family: inherit;\r\n    background: var(--dlr-black);\r\n    color: var(--dlr-white);\r\n    overflow: hidden;\r\n  }\r\n\r\n  .dlr-terms-page * {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .dlr-terms-page a {\r\n    text-decoration: none;\r\n  }\r\n\r\n  .dlr-terms-section {\r\n    padding: clamp(56px, 7vw, 110px) clamp(20px, 5vw, 72px);\r\n  }\r\n\r\n  .dlr-terms-inner {\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n  }\r\n\r\n  .dlr-eyebrow {\r\n    color: var(--dlr-gold);\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.12em;\r\n    font-size: 0.78rem;\r\n    font-weight: 900;\r\n    margin: 0 0 14px;\r\n  }\r\n\r\n  .dlr-terms-page h1,\r\n  .dlr-terms-page h2,\r\n  .dlr-terms-page h3 {\r\n    line-height: 1.05;\r\n    margin-top: 0;\r\n    letter-spacing: -0.035em;\r\n  }\r\n\r\n  .dlr-terms-page h1 {\r\n    font-size: clamp(2.55rem, 5vw, 5.2rem);\r\n    max-width: 860px;\r\n    margin-bottom: 22px;\r\n    text-transform: uppercase;\r\n  }\r\n\r\n  .dlr-terms-page h2 {\r\n    font-size: clamp(2rem, 3.4vw, 3.55rem);\r\n    margin-bottom: 22px;\r\n    text-transform: uppercase;\r\n  }\r\n\r\n  .dlr-terms-page h3 {\r\n    font-size: 1.12rem;\r\n    margin-bottom: 10px;\r\n    text-transform: uppercase;\r\n  }\r\n\r\n  .dlr-terms-page p,\r\n  .dlr-terms-page li {\r\n    font-size: 1rem;\r\n    line-height: 1.65;\r\n  }\r\n\r\n  .dlr-terms-lead {\r\n    max-width: 720px;\r\n    color: #e8e4dc;\r\n    font-size: clamp(1.05rem, 1.4vw, 1.22rem);\r\n  }\r\n\r\n  .dlr-highlight {\r\n    color: var(--dlr-gold-2);\r\n  }\r\n\r\n  .dlr-btn-row {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    gap: 14px;\r\n    margin-top: 28px;\r\n  }\r\n\r\n  .dlr-btn-primary,\r\n  .dlr-btn-secondary {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    min-height: 48px;\r\n    padding: 0 22px;\r\n    border-radius: 2px;\r\n    font-size: 0.84rem;\r\n    font-weight: 900;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.04em;\r\n    transition: all 0.2s ease;\r\n  }\r\n\r\n  .dlr-btn-primary {\r\n    background: linear-gradient(135deg, var(--dlr-gold), var(--dlr-gold-2));\r\n    color: #111;\r\n    border: 1px solid rgba(255,255,255,0.1);\r\n    box-shadow: 0 14px 30px rgba(201, 154, 46, 0.25);\r\n  }\r\n\r\n  .dlr-btn-primary:hover {\r\n    transform: translateY(-2px);\r\n    box-shadow: 0 18px 36px rgba(201, 154, 46, 0.34);\r\n  }\r\n\r\n  .dlr-btn-secondary {\r\n    background: rgba(255,255,255,0.04);\r\n    color: var(--dlr-white);\r\n    border: 1px solid rgba(255,255,255,0.22);\r\n  }\r\n\r\n  .dlr-btn-secondary:hover {\r\n    background: rgba(255,255,255,0.1);\r\n    border-color: var(--dlr-gold);\r\n  }\r\n\r\n  .dlr-light {\r\n    background:\r\n      radial-gradient(circle at top left, rgba(201,154,46,0.14), transparent 28%),\r\n      var(--dlr-cream);\r\n    color: var(--dlr-black);\r\n  }\r\n\r\n  .dlr-dark {\r\n    background:\r\n      radial-gradient(circle at 10% 10%, rgba(201,154,46,0.13), transparent 24%),\r\n      linear-gradient(135deg, #070807 0%, #111312 100%);\r\n    color: var(--dlr-white);\r\n  }\r\n\r\n  \/* HERO *\/\r\n\r\n  .dlr-terms-hero {\r\n    min-height: 660px;\r\n    display: flex;\r\n    align-items: center;\r\n    padding: clamp(80px, 9vw, 140px) clamp(20px, 5vw, 72px);\r\n    background:\r\n      linear-gradient(90deg, rgba(7,8,7,0.96) 0%, rgba(7,8,7,0.9) 44%, rgba(7,8,7,0.42) 100%),\r\n      var(--img-terms-hero) center \/ cover no-repeat;\r\n    border-bottom: 1px solid var(--dlr-line);\r\n  }\r\n\r\n  .dlr-terms-hero-grid {\r\n    max-width: 1180px;\r\n    width: 100%;\r\n    margin: 0 auto;\r\n    display: grid;\r\n    grid-template-columns: minmax(0, 1.15fr) 420px;\r\n    gap: 48px;\r\n    align-items: center;\r\n  }\r\n\r\n  .dlr-terms-panel {\r\n    background: rgba(10, 11, 10, 0.8);\r\n    border: 1px solid rgba(201, 154, 46, 0.24);\r\n    box-shadow: 0 30px 80px rgba(0,0,0,0.45);\r\n    backdrop-filter: blur(10px);\r\n    padding: 30px;\r\n  }\r\n\r\n  .dlr-terms-panel h3 {\r\n    color: var(--dlr-gold-2);\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .dlr-terms-panel p {\r\n    color: #d8d3c9;\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  .dlr-update-line {\r\n    margin-top: 24px;\r\n    padding-top: 18px;\r\n    border-top: 1px solid rgba(255,255,255,0.12);\r\n    color: var(--dlr-muted);\r\n    font-size: 0.95rem;\r\n  }\r\n\r\n  \/* OVERVIEW *\/\r\n\r\n  .dlr-terms-grid {\r\n    display: grid;\r\n    grid-template-columns: repeat(4, 1fr);\r\n    gap: 18px;\r\n    margin-top: 38px;\r\n  }\r\n\r\n  .dlr-terms-card {\r\n    background: #fff;\r\n    border: 1px solid rgba(7,8,7,0.08);\r\n    box-shadow: 0 18px 40px rgba(0,0,0,0.08);\r\n    padding: 26px;\r\n  }\r\n\r\n  .dlr-terms-number {\r\n    width: 42px;\r\n    height: 42px;\r\n    background: var(--dlr-black);\r\n    color: var(--dlr-gold-2);\r\n    display: grid;\r\n    place-items: center;\r\n    font-weight: 900;\r\n    margin-bottom: 18px;\r\n  }\r\n\r\n  .dlr-terms-card h3 {\r\n    color: var(--dlr-black);\r\n    font-size: 1rem;\r\n  }\r\n\r\n  .dlr-terms-card p {\r\n    color: #3a3935;\r\n    font-size: 0.92rem;\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  \/* TERMS BODY *\/\r\n\r\n  .dlr-terms-layout {\r\n    display: grid;\r\n    grid-template-columns: 330px minmax(0, 1fr);\r\n    gap: 44px;\r\n    align-items: start;\r\n  }\r\n\r\n  .dlr-terms-sidebar {\r\n    position: sticky;\r\n    top: 30px;\r\n    background: rgba(255,255,255,0.055);\r\n    border: 1px solid rgba(255,255,255,0.13);\r\n    padding: 26px;\r\n  }\r\n\r\n  .dlr-terms-sidebar h3 {\r\n    color: var(--dlr-gold-2);\r\n    font-size: 1rem;\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .dlr-terms-sidebar p {\r\n    color: #d8d3c9;\r\n    font-size: 0.93rem;\r\n  }\r\n\r\n  .dlr-terms-sidebar a {\r\n    display: block;\r\n    color: #fff;\r\n    padding: 12px 0;\r\n    border-top: 1px solid rgba(255,255,255,0.1);\r\n    text-transform: uppercase;\r\n    font-size: 0.82rem;\r\n    font-weight: 900;\r\n    letter-spacing: 0.04em;\r\n  }\r\n\r\n  .dlr-terms-sidebar a:hover {\r\n    color: var(--dlr-gold-2);\r\n  }\r\n\r\n  .dlr-terms-content {\r\n    display: grid;\r\n    gap: 18px;\r\n  }\r\n\r\n  .dlr-terms-block {\r\n    background: rgba(255,255,255,0.055);\r\n    border: 1px solid rgba(255,255,255,0.13);\r\n    padding: clamp(24px, 4vw, 34px);\r\n    scroll-margin-top: 30px;\r\n  }\r\n\r\n  .dlr-terms-block h2 {\r\n    font-size: clamp(1.45rem, 2.3vw, 2.35rem);\r\n    margin-bottom: 16px;\r\n  }\r\n\r\n  .dlr-terms-block h3 {\r\n    color: var(--dlr-gold-2);\r\n    font-size: 1rem;\r\n    margin-top: 24px;\r\n  }\r\n\r\n  .dlr-terms-block p,\r\n  .dlr-terms-block li {\r\n    color: #d8d3c9;\r\n  }\r\n\r\n  .dlr-terms-block ul {\r\n    margin: 14px 0 0;\r\n    padding-left: 20px;\r\n  }\r\n\r\n  .dlr-terms-block li {\r\n    margin-bottom: 8px;\r\n  }\r\n\r\n  .dlr-terms-block a {\r\n    color: var(--dlr-gold-2);\r\n    font-weight: 900;\r\n  }\r\n\r\n  .dlr-terms-note {\r\n    background: rgba(201,154,46,0.1);\r\n    border: 1px solid rgba(201,154,46,0.28);\r\n    padding: 18px;\r\n    color: #efe8da;\r\n    font-size: 0.94rem;\r\n    line-height: 1.55;\r\n    margin-top: 18px;\r\n  }\r\n\r\n  \/* STANDARD BAND *\/\r\n\r\n  .dlr-terms-band {\r\n    background:\r\n      linear-gradient(90deg, rgba(7,8,7,0.98), rgba(7,8,7,0.78)),\r\n      var(--img-terms-docs) center \/ cover no-repeat;\r\n    border-top: 1px solid var(--dlr-line);\r\n    border-bottom: 1px solid var(--dlr-line);\r\n  }\r\n\r\n  .dlr-terms-band-content {\r\n    max-width: 780px;\r\n  }\r\n\r\n  .dlr-terms-band p {\r\n    color: #e8e4dc;\r\n  }\r\n\r\n  .dlr-mini-grid {\r\n    display: grid;\r\n    grid-template-columns: repeat(4, 1fr);\r\n    gap: 14px;\r\n    margin-top: 30px;\r\n  }\r\n\r\n  .dlr-mini-card {\r\n    background: rgba(255,255,255,0.055);\r\n    border: 1px solid rgba(255,255,255,0.13);\r\n    padding: 18px;\r\n  }\r\n\r\n  .dlr-mini-card strong {\r\n    display: block;\r\n    color: var(--dlr-gold-2);\r\n    text-transform: uppercase;\r\n    font-size: 0.82rem;\r\n    letter-spacing: 0.04em;\r\n    margin-bottom: 6px;\r\n  }\r\n\r\n  .dlr-mini-card span {\r\n    color: #d8d3c9;\r\n    font-size: 0.9rem;\r\n    line-height: 1.45;\r\n  }\r\n\r\n  \/* FINAL *\/\r\n\r\n  .dlr-terms-final {\r\n    background:\r\n      linear-gradient(90deg, rgba(7,8,7,0.96), rgba(7,8,7,0.78)),\r\n      var(--img-terms-hero) center \/ cover no-repeat;\r\n    border-top: 1px solid var(--dlr-line);\r\n  }\r\n\r\n  .dlr-terms-final h2 {\r\n    max-width: 900px;\r\n  }\r\n\r\n  .dlr-terms-final p {\r\n    max-width: 760px;\r\n    color: #e8e4dc;\r\n  }\r\n\r\n  .dlr-contact-line {\r\n    margin-top: 26px;\r\n    color: var(--dlr-muted);\r\n    font-size: 0.95rem;\r\n  }\r\n\r\n  @media (max-width: 1050px) {\r\n    .dlr-terms-hero-grid,\r\n    .dlr-terms-layout {\r\n      grid-template-columns: 1fr;\r\n    }\r\n\r\n    .dlr-terms-sidebar {\r\n      position: relative;\r\n      top: auto;\r\n    }\r\n\r\n    .dlr-terms-grid,\r\n    .dlr-mini-grid {\r\n      grid-template-columns: repeat(2, 1fr);\r\n    }\r\n  }\r\n\r\n  @media (max-width: 720px) {\r\n    .dlr-terms-hero {\r\n      min-height: auto;\r\n      padding-top: 72px;\r\n      padding-bottom: 72px;\r\n    }\r\n\r\n    .dlr-terms-grid,\r\n    .dlr-mini-grid {\r\n      grid-template-columns: 1fr;\r\n    }\r\n\r\n    .dlr-btn-row {\r\n      flex-direction: column;\r\n      align-items: stretch;\r\n    }\r\n\r\n    .dlr-btn-primary,\r\n    .dlr-btn-secondary {\r\n      width: 100%;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"dlr-terms-page\">\r\n\r\n  <!-- HERO -->\r\n  <section class=\"dlr-terms-hero\">\r\n    <div class=\"dlr-terms-hero-grid\">\r\n\r\n      <div>\r\n        <p class=\"dlr-eyebrow\">DLR Commercial Maintenance Services<\/p>\r\n\r\n        <h1>\r\n          Terms and Conditions\r\n          <span class=\"dlr-highlight\">for CallDLR.com<\/span>\r\n        <\/h1>\r\n\r\n        <p class=\"dlr-terms-lead\">\r\n          These Terms and Conditions explain the basic terms for using this website,\r\n          contacting DLR, requesting service, sending property details, and working with\r\n          DLR Commercial Maintenance Services.\r\n        <\/p>\r\n\r\n        <div class=\"dlr-btn-row\">\r\n          <a href=\"\/contact\" class=\"dlr-btn-primary\">Request Service<\/a>\r\n          <a href=\"\/privacy-policy\" class=\"dlr-btn-secondary\">Privacy Policy<\/a>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <aside class=\"dlr-terms-panel\">\r\n        <h3>Plain-Language Summary<\/h3>\r\n        <p>\r\n          DLR reviews service requests by scope, location, access, availability,\r\n          and fit. Written estimates, invoices, and approved work details may include\r\n          additional terms for a specific job.\r\n        <\/p>\r\n\r\n        <p class=\"dlr-update-line\">\r\n          Last updated: July 7, 2026\r\n        <\/p>\r\n      <\/aside>\r\n\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- OVERVIEW -->\r\n  <section class=\"dlr-terms-section dlr-light\">\r\n    <div class=\"dlr-terms-inner\">\r\n\r\n      <p class=\"dlr-eyebrow\">Terms Overview<\/p>\r\n      <h2>What These Terms Cover<\/h2>\r\n\r\n      <div class=\"dlr-terms-grid\">\r\n\r\n        <div class=\"dlr-terms-card\">\r\n          <div class=\"dlr-terms-number\">01<\/div>\r\n          <h3>Website Use<\/h3>\r\n          <p>How visitors may use CallDLR.com and its content.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"dlr-terms-card\">\r\n          <div class=\"dlr-terms-number\">02<\/div>\r\n          <h3>Service Requests<\/h3>\r\n          <p>How requests, photos, access notes, and scope details are reviewed.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"dlr-terms-card\">\r\n          <div class=\"dlr-terms-number\">03<\/div>\r\n          <h3>Estimates & Invoices<\/h3>\r\n          <p>How written estimates, approvals, payment, and records are handled.<\/p>\r\n        <\/div>\r\n\r\n        <div class=\"dlr-terms-card\">\r\n          <div class=\"dlr-terms-number\">04<\/div>\r\n          <h3>Clear Limits<\/h3>\r\n          <p>DLR does not promise every request is a fit or available immediately.<\/p>\r\n        <\/div>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- TERMS BODY -->\r\n  <section class=\"dlr-terms-section dlr-dark\">\r\n    <div class=\"dlr-terms-inner\">\r\n\r\n      <div class=\"dlr-terms-layout\">\r\n\r\n        <aside class=\"dlr-terms-sidebar\">\r\n          <h3>Terms Sections<\/h3>\r\n          <p>Jump to the section you want to review.<\/p>\r\n\r\n          <a href=\"#acceptance\">Acceptance<\/a>\r\n          <a href=\"#website-use\">Website Use<\/a>\r\n          <a href=\"#service-requests\">Service Requests<\/a>\r\n          <a href=\"#estimates\">Estimates & Pricing<\/a>\r\n          <a href=\"#client-responsibilities\">Client Responsibilities<\/a>\r\n          <a href=\"#scope\">Scope & Limitations<\/a>\r\n          <a href=\"#photos\">Photos & Documentation<\/a>\r\n          <a href=\"#payment\">Payment & Invoices<\/a>\r\n          <a href=\"#cancellations\">Cancellations<\/a>\r\n          <a href=\"#third-parties\">Third Parties<\/a>\r\n          <a href=\"#communications\">Communications<\/a>\r\n          <a href=\"#privacy\">Privacy<\/a>\r\n          <a href=\"#liability\">Liability<\/a>\r\n          <a href=\"#changes\">Changes<\/a>\r\n          <a href=\"#law\">Governing Law<\/a>\r\n          <a href=\"#contact-terms\">Contact<\/a>\r\n        <\/aside>\r\n\r\n        <div class=\"dlr-terms-content\">\r\n\r\n          <section class=\"dlr-terms-block\" id=\"acceptance\">\r\n            <h2>1. Acceptance of These Terms<\/h2>\r\n\r\n            <p>\r\n              By using CallDLR.com, contacting DLR Commercial Maintenance Services,\r\n              submitting a service request, sending property photos, approving work,\r\n              or accepting services, you agree to these Terms and Conditions.\r\n            <\/p>\r\n\r\n            <p>\r\n              If you do not agree with these Terms, do not use this website or submit\r\n              a service request through CallDLR.com.\r\n            <\/p>\r\n\r\n            <div class=\"dlr-terms-note\">\r\n              Written estimates, invoices, service agreements, or approved work orders\r\n              may include job-specific details. If a written job document conflicts with\r\n              these general website Terms, the job-specific written document controls\r\n              for that specific work.\r\n            <\/div>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"website-use\">\r\n            <h2>2. Website Use<\/h2>\r\n\r\n            <p>\r\n              CallDLR.com is provided for general information, service requests,\r\n              contact, and communication with DLR Commercial Maintenance Services.\r\n            <\/p>\r\n\r\n            <p>You agree not to use this website to:<\/p>\r\n\r\n            <ul>\r\n              <li>Submit false, misleading, abusive, or unlawful information<\/li>\r\n              <li>Interfere with the website\u2019s operation or security<\/li>\r\n              <li>Attempt to access systems, data, or accounts without permission<\/li>\r\n              <li>Copy, scrape, reproduce, or misuse website content without permission<\/li>\r\n              <li>Submit harmful files, spam, malware, or automated requests<\/li>\r\n            <\/ul>\r\n\r\n            <p>\r\n              DLR may update, remove, or change website content at any time.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"service-requests\">\r\n            <h2>3. Service Requests<\/h2>\r\n\r\n            <p>\r\n              Service requests may be submitted through the website, phone, text,\r\n              email, or other approved communication channels.\r\n            <\/p>\r\n\r\n            <p>\r\n              Submitting a request does not guarantee that DLR will accept, schedule,\r\n              quote, or complete the work. Requests are reviewed based on scope,\r\n              location, access, availability, safety, and fit.\r\n            <\/p>\r\n\r\n            <p>Helpful request details include:<\/p>\r\n\r\n            <ul>\r\n              <li>Property name or site reference<\/li>\r\n              <li>Property address, city, or service location<\/li>\r\n              <li>Requested service<\/li>\r\n              <li>Photos or videos of the issue, when available<\/li>\r\n              <li>Urgency or preferred timing<\/li>\r\n              <li>Access notes, gate codes, lockbox details, or site instructions<\/li>\r\n              <li>Property manager, owner, or authorized contact information<\/li>\r\n            <\/ul>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"estimates\">\r\n            <h2>4. Estimates, Quotes, and Pricing<\/h2>\r\n\r\n            <p>\r\n              Any estimate or quote is based on the information available at the time\r\n              it is prepared. Pricing may change if the scope changes, site conditions\r\n              differ from what was described, added work is requested, materials change,\r\n              disposal requirements change, or access conditions affect the work.\r\n            <\/p>\r\n\r\n            <p>\r\n              Unless stated otherwise in writing, verbal pricing discussions are not final\r\n              approvals. Approved scope, written quotes, text confirmations, emails,\r\n              invoices, or work summaries may be used to confirm job details.\r\n            <\/p>\r\n\r\n            <p>\r\n              DLR may decline, revise, or pause work if site conditions or requested work\r\n              are outside the original scope or create safety, access, legal, or practical concerns.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"client-responsibilities\">\r\n            <h2>5. Client Responsibilities<\/h2>\r\n\r\n            <p>\r\n              The person or organization requesting service is responsible for providing\r\n              accurate information and confirming that they have authority to request work\r\n              at the property.\r\n            <\/p>\r\n\r\n            <p>The client or authorized contact is responsible for:<\/p>\r\n\r\n            <ul>\r\n              <li>Providing accurate property and contact information<\/li>\r\n              <li>Providing safe and reasonable access to the work area<\/li>\r\n              <li>Securing any needed approvals from ownership, management, tenants, or other parties<\/li>\r\n              <li>Disclosing known hazards, restricted areas, or access issues<\/li>\r\n              <li>Keeping tenants, occupants, or site contacts informed when needed<\/li>\r\n              <li>Reviewing estimates, invoices, photos, and work summaries in a timely manner<\/li>\r\n              <li>Paying approved charges according to the invoice or written terms<\/li>\r\n            <\/ul>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"scope\">\r\n            <h2>6. Scope, Limitations, and Safety<\/h2>\r\n\r\n            <p>\r\n              DLR focuses on practical commercial and multi-family property maintenance support,\r\n              including cleanup, hauling, exterior cleaning, light repairs, access support,\r\n              drain cleanup, and related approved work.\r\n            <\/p>\r\n\r\n            <p>\r\n              Some requests may require review before acceptance. DLR does not promise that\r\n              every request is within scope or can be completed by DLR.\r\n            <\/p>\r\n\r\n            <p>\r\n              DLR may refuse, stop, or reschedule work due to unsafe conditions, unclear scope,\r\n              lack of access, hazardous materials, aggressive behavior, weather, site restrictions,\r\n              or other conditions that make the work unreasonable or unsafe.\r\n            <\/p>\r\n\r\n            <p>\r\n              Major electrical, plumbing, structural, roofing, engineering, regulated hazardous\r\n              material, or contractor-level work may require properly qualified professionals\r\n              and may be outside DLR\u2019s scope.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"photos\">\r\n            <h2>7. Photos, Videos, and Documentation<\/h2>\r\n\r\n            <p>\r\n              Clients may send photos or videos to help DLR understand a property issue.\r\n              DLR may also take before and after photos when appropriate for service records,\r\n              work summaries, invoices, and internal documentation.\r\n            <\/p>\r\n\r\n            <p>\r\n              Photos and documentation help confirm scope, completed work, materials,\r\n              disposal details, site conditions, and items found outside the original scope.\r\n            <\/p>\r\n\r\n            <p>\r\n              DLR may use approved or edited project photos for business records, internal training,\r\n              website examples, or marketing only when private details are removed or permission\r\n              has been approved. Private client names, exact addresses, license plates, tenant details,\r\n              faces, and sensitive site information should be removed or hidden before public use.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"payment\">\r\n            <h2>8. Payment, Invoices, and Records<\/h2>\r\n\r\n            <p>\r\n              Payment terms are stated on the invoice, written estimate, service agreement,\r\n              or approved job communication. Unless different terms are provided in writing,\r\n              payment is due according to the invoice terms.\r\n            <\/p>\r\n\r\n            <p>\r\n              Invoices may include service dates, work summaries, itemized charges, materials,\r\n              disposal, travel, fuel, labor, notes, and photo documentation when available.\r\n            <\/p>\r\n\r\n            <p>\r\n              Late, unpaid, or disputed balances may delay future work until the account\r\n              is reviewed or resolved.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"cancellations\">\r\n            <h2>9. Cancellations, Rescheduling, and Access Issues<\/h2>\r\n\r\n            <p>\r\n              Clients should notify DLR as soon as possible if a request needs to be canceled,\r\n              delayed, or rescheduled.\r\n            <\/p>\r\n\r\n            <p>\r\n              If DLR arrives or prepares for approved work and cannot access the site because\r\n              of missing keys, incorrect codes, denied entry, locked areas, tenant restrictions,\r\n              or missing approvals, charges may apply for travel, time, or attempted service\r\n              depending on the circumstances and approved communication.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"third-parties\">\r\n            <h2>10. Third-Party Tools, Vendors, and Subcontractors<\/h2>\r\n\r\n            <p>\r\n              DLR may use third-party tools, vendors, suppliers, disposal facilities,\r\n              software, communication platforms, or subcontractors when reasonably needed\r\n              to operate the business or complete approved work.\r\n            <\/p>\r\n\r\n            <p>\r\n              DLR is not responsible for third-party websites, platforms, or services\r\n              that are not owned or controlled by DLR.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"communications\">\r\n            <h2>11. Calls, Texts, and Email Communication<\/h2>\r\n\r\n            <p>\r\n              By contacting DLR or submitting a service request, you agree that DLR may contact\r\n              you by phone, text, or email about your request, job details, scheduling, quotes,\r\n              invoices, documentation, and related service communication.\r\n            <\/p>\r\n\r\n            <p>\r\n              Message and data rates may apply for text messages. You may ask DLR to stop\r\n              non-essential text communication, but service-related messages may still be needed\r\n              to complete active work, scheduling, billing, or documentation.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"privacy\">\r\n            <h2>12. Privacy<\/h2>\r\n\r\n            <p>\r\n              Information submitted through this website, phone, text, email, or service request\r\n              is handled according to DLR\u2019s Privacy Policy.\r\n            <\/p>\r\n\r\n            <p>\r\n              Please review the Privacy Policy here:\r\n              <a href=\"\/privacy-policy\">Privacy Policy<\/a>.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"liability\">\r\n            <h2>13. Disclaimers and Limitation of Liability<\/h2>\r\n\r\n            <p>\r\n              CallDLR.com is provided for general information and service request purposes.\r\n              DLR makes reasonable efforts to keep website information accurate, but website\r\n              content may contain errors, omissions, outdated details, or service descriptions\r\n              that require review before approval.\r\n            <\/p>\r\n\r\n            <p>\r\n              DLR is not responsible for damages caused by inaccurate information submitted\r\n              by the client, lack of access, hidden conditions, undisclosed hazards, tenant interference,\r\n              third-party conduct, weather, unauthorized approvals, or work requested outside\r\n              approved scope.\r\n            <\/p>\r\n\r\n            <p>\r\n              To the fullest extent allowed by law, DLR\u2019s liability for a specific job is limited\r\n              to the amount paid to DLR for that specific service, unless a different written agreement\r\n              applies or the law requires otherwise.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"changes\">\r\n            <h2>14. Changes to These Terms<\/h2>\r\n\r\n            <p>\r\n              DLR may update these Terms and Conditions from time to time to reflect changes\r\n              in business practices, website features, services, or legal requirements.\r\n            <\/p>\r\n\r\n            <p>\r\n              The updated version will be posted on this page with a revised \u201cLast updated\u201d date.\r\n              Continued use of the website or continued service communication after changes\r\n              are posted means you accept the updated Terms.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"law\">\r\n            <h2>15. Governing Law<\/h2>\r\n\r\n            <p>\r\n              These Terms are governed by the laws of the State of California,\r\n              without regard to conflict-of-law principles.\r\n            <\/p>\r\n\r\n            <p>\r\n              Any dispute related to these Terms, this website, or DLR services should be handled\r\n              in an appropriate court or forum located in California, unless another written agreement\r\n              or applicable law requires otherwise.\r\n            <\/p>\r\n          <\/section>\r\n\r\n          <section class=\"dlr-terms-block\" id=\"contact-terms\">\r\n            <h2>16. Contact DLR<\/h2>\r\n\r\n            <p>\r\n              For questions about these Terms and Conditions, service requests,\r\n              invoices, documentation, or property maintenance records, contact:\r\n            <\/p>\r\n\r\n            <ul>\r\n              <li>DLR Commercial Maintenance Services<\/li>\r\n              <li>Email: <a href=\"mailto:info@calldlr.com\">info@calldlr.com<\/a><\/li>\r\n              <li>Phone\/Text: <a href=\"tel:16197360031\">(619) 736-0031<\/a><\/li>\r\n              <li>Website: CallDLR.com<\/li>\r\n            <\/ul>\r\n          <\/section>\r\n\r\n        <\/div>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- STANDARD BAND -->\r\n  <section class=\"dlr-terms-section dlr-terms-band\">\r\n    <div class=\"dlr-terms-inner\">\r\n      <div class=\"dlr-terms-band-content\">\r\n\r\n        <p class=\"dlr-eyebrow\">DLR Service Standard<\/p>\r\n        <h2>Clear Scope Helps Protect the Property, the Manager, and the Work<\/h2>\r\n\r\n        <p>\r\n          DLR\u2019s process is built around clear requests, approved scope, practical work,\r\n          documentation when available, and clean closeout records.\r\n        <\/p>\r\n\r\n        <div class=\"dlr-mini-grid\">\r\n\r\n          <div class=\"dlr-mini-card\">\r\n            <strong>Request<\/strong>\r\n            <span>Send the property issue, location, and photos when available.<\/span>\r\n          <\/div>\r\n\r\n          <div class=\"dlr-mini-card\">\r\n            <strong>Review<\/strong>\r\n            <span>DLR reviews scope, access, safety, location, and fit.<\/span>\r\n          <\/div>\r\n\r\n          <div class=\"dlr-mini-card\">\r\n            <strong>Approval<\/strong>\r\n            <span>Approved work is handled according to the agreed scope.<\/span>\r\n          <\/div>\r\n\r\n          <div class=\"dlr-mini-card\">\r\n            <strong>Closeout<\/strong>\r\n            <span>Work notes, photos, and invoices help keep records clear.<\/span>\r\n          <\/div>\r\n\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- FINAL CTA -->\r\n  <section class=\"dlr-terms-section dlr-terms-final\">\r\n    <div class=\"dlr-terms-inner\">\r\n\r\n      <p class=\"dlr-eyebrow\">Questions About These Terms?<\/p>\r\n\r\n      <h2>\r\n        Contact DLR Before Requesting or Approving Work.\r\n      <\/h2>\r\n\r\n      <p>\r\n        For questions about service requests, scope, estimates, invoices,\r\n        documentation, or these Terms and Conditions, contact DLR directly.\r\n      <\/p>\r\n\r\n      <div class=\"dlr-btn-row\">\r\n        <a href=\"mailto:info@calldlr.com\" class=\"dlr-btn-primary\">Email DLR<\/a>\r\n        <a href=\"tel:16197360031\" class=\"dlr-btn-secondary\">Call DLR<\/a>\r\n        <a href=\"\/contact\" class=\"dlr-btn-secondary\">Request Service<\/a>\r\n      <\/div>\r\n\r\n      <p class=\"dlr-contact-line\">\r\n        Call or text: (619) 736-0031 &nbsp; | &nbsp; Email: info@calldlr.com\r\n      <\/p>\r\n\r\n    <\/div>\r\n  <\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DLR Commercial Maintenance Services Terms and Conditions for CallDLR.com These Terms and Conditions explain the basic terms for using this website, contacting DLR, requesting service, sending property details, and working with DLR Commercial Maintenance Services. Request Service Privacy Policy Plain-Language Summary DLR reviews service requests by scope, location, access, availability, and fit. Written estimates, invoices, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-419","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.calldlr.com\/index.php?rest_route=\/wp\/v2\/pages\/419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calldlr.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.calldlr.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.calldlr.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calldlr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=419"}],"version-history":[{"count":4,"href":"https:\/\/www.calldlr.com\/index.php?rest_route=\/wp\/v2\/pages\/419\/revisions"}],"predecessor-version":[{"id":423,"href":"https:\/\/www.calldlr.com\/index.php?rest_route=\/wp\/v2\/pages\/419\/revisions\/423"}],"wp:attachment":[{"href":"https:\/\/www.calldlr.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}