1. Acceptance of These Terms

By using CallDLR.com, contacting DLR Commercial Maintenance Services, submitting a service request, sending property photos, approving work, or accepting services, you agree to these Terms and Conditions.

If you do not agree with these Terms, do not use this website or submit a service request through CallDLR.com.

2. Website Use

CallDLR.com is provided for general information, service requests, contact, and communication with DLR Commercial Maintenance Services.

You agree not to use this website to:

• Submit false, misleading, abusive, or unlawful information
• Interfere with the website’s operation or security
• Attempt to access systems, data, or accounts without permission
• Copy, scrape, reproduce, or misuse website content without permission
• Submit harmful files, spam, malware, or automated requests

DLR may update, remove, or change website content at any time.

3. Service Requests

Service requests may be submitted through the website, phone, text, email, or other approved communication channels.

Submitting a request does not guarantee that DLR will accept, schedule, quote, or complete the work. Requests are reviewed based on scope, location, access, availability, safety, and fit.

Helpful request details include:

• Property name or site reference
• Property address, city, or service location
• Requested service
• Photos or videos of the issue, when available
• Urgency or preferred timing
• Access notes, gate codes, lockbox details, or site instructions
• Property manager, owner, or authorized contact information

4. Estimates, Quotes, and Pricing

Any estimate or quote is based on the information available at the time it is prepared. Pricing may change if the scope changes, site conditions differ from what was described, added work is requested, materials change, disposal requirements change, or access conditions affect the work.

Unless stated otherwise in writing, verbal pricing discussions are not final approvals. Approved scope, written quotes, text confirmations, emails, invoices, or work summaries may be used to confirm job details.

DLR may decline, revise, or pause work if site conditions or requested work are outside the original scope or create safety, access, legal, or practical concerns.

5. Client Responsibilities

The person or organization requesting service is responsible for providing accurate information and confirming that they have authority to request work at the property.

The client or authorized contact is responsible for:

• Providing accurate property and contact information
• Providing safe and reasonable access to the work area
• Securing any needed approvals from ownership, management, tenants, or other parties
• Disclosing known hazards, restricted areas, or access issues
• Keeping tenants, occupants, or site contacts informed when needed
• Reviewing estimates, invoices, photos, and work summaries in a timely manner
• Paying approved charges according to the invoice or written terms

6. Scope, Limitations, and Safety

DLR focuses on practical commercial and multi-family property maintenance support, including cleanup, hauling, exterior cleaning, light repairs, access support, drain cleanup, and related approved work.

Some requests may require review before acceptance. DLR does not promise that every request is within scope or can be completed by DLR.

DLR may refuse, stop, or reschedule work due to unsafe conditions, unclear scope, lack of access, hazardous materials, aggressive behavior, weather, site restrictions, or other conditions that make the work unreasonable or unsafe.

Major electrical, plumbing, structural, roofing, engineering, regulated hazardous material, or contractor-level work may require properly qualified professionals and may be outside DLR’s scope.

7. Photos, Videos, and Documentation

Clients may send photos or videos to help DLR understand a property issue. DLR may also take before and after photos when appropriate for service records, work summaries, invoices, and internal documentation.

Photos and documentation help confirm scope, completed work, materials, disposal details, site conditions, and items found outside the original scope.

DLR may use approved or edited project photos for business records, internal training, website examples, or marketing only when private details are removed or permission has been approved. Private client names, exact addresses, license plates, tenant details, faces, and sensitive site information should be removed or hidden before public use.

8. Payment, Invoices, and Records

Payment terms are stated on the invoice, written estimate, service agreement, or approved job communication. Unless different terms are provided in writing, payment is due according to the invoice terms.

Invoices may include service dates, work summaries, itemized charges, materials, disposal, travel, fuel, labor, notes, and photo documentation when available.

Late, unpaid, or disputed balances may delay future work until the account is reviewed or resolved.

9. Cancellations, Rescheduling, and Access Issues

Clients should notify DLR as soon as possible if a request needs to be canceled, delayed, or rescheduled.

If DLR arrives or prepares for approved work and cannot access the site because of missing keys, incorrect codes, denied entry, locked areas, tenant restrictions, or missing approvals, charges may apply for travel, time, or attempted service depending on the circumstances and approved communication.

10. Third-Party Tools, Vendors, and Subcontractors

DLR may use third-party tools, vendors, suppliers, disposal facilities, software, communication platforms, or subcontractors when reasonably needed to operate the business or complete approved work.

DLR is not responsible for third-party websites, platforms, or services that are not owned or controlled by DLR.

11. Calls, Texts, and Email Communication

By contacting DLR or submitting a service request, you agree that DLR may contact you by phone, text, or email about your request, job details, scheduling, quotes, invoices, documentation, and related service communication.

Message and data rates may apply for text messages. You may ask DLR to stop non-essential text communication, but service-related messages may still be needed to complete active work, scheduling, billing, or documentation.

12. Privacy

Information submitted through this website, phone, text, email, or service request is handled according to DLR’s Privacy Policy.

Please review the Privacy Policy here: Privacy Policy.

13. Disclaimers and Limitation of Liability

CallDLR.com is provided for general information and service request purposes. DLR makes reasonable efforts to keep website information accurate, but website content may contain errors, omissions, outdated details, or service descriptions that require review before approval.

DLR is not responsible for damages caused by inaccurate information submitted by the client, lack of access, hidden conditions, undisclosed hazards, tenant interference, third-party conduct, weather, unauthorized approvals, or work requested outside approved scope.

To the fullest extent allowed by law, DLR’s liability for a specific job is limited to the amount paid to DLR for that specific service, unless a different written agreement applies or the law requires otherwise.

14. Changes to These Terms

DLR may update these Terms and Conditions from time to time to reflect changes in business practices, website features, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or continued service communication after changes are posted means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute related to these Terms, this website, or DLR services should be handled in an appropriate court or forum located in California, unless another written agreement or applicable law requires otherwise.

16. Contact DLR

For questions about these Terms and Conditions, service requests, invoices, documentation, or property maintenance records, contact:

• DLR Commercial Maintenance Services
• Email: [email protected]
• Phone/Text: (619) 736-0031
• Website: CallDLR.com