1. Information We Collect

DLR Commercial Maintenance Services may collect information you choose to provide when you contact us, request service, send photos, call, text, email, or submit a form through CallDLR.com.

This may include:

• Name
• Company or property management company
• Phone number
• Email address
• Property name or site name
• Property address, city, or service location
• Service requested
• Urgency or scheduling details
• Access notes, gate codes, lockbox details, or site instructions
• Photos, videos, or documents you send to explain a property issue
• Messages, notes, or other information related to the service request

The website may also collect basic technical information, such as browser type, device information, IP address, pages visited, and general website usage data through standard website tools or analytics.

2. How We Use Information

DLR may use collected information to:

• Respond to service requests
• Review property issues and service scope
• Communicate by phone, text, or email
• Schedule service or follow up on a request
• Prepare estimates, quotes, invoices, or work summaries
• Document completed work
• Maintain service and accounting records
• Improve website content, forms, and customer experience
• Protect the business, customers, properties, and records
• Comply with legal, tax, accounting, or business obligations

3. Photos, Videos, and Field Documentation

If you send photos or videos of a property issue, DLR may use them to review the service request, understand the condition of the site, prepare a quote or estimate, document the work, and keep internal job records.

DLR may also take before and after photos during work when appropriate. These photos may be used for job documentation, invoices, work summaries, and internal business records.

Public use of project photos should remove or avoid private client names, tenant information, sensitive property details, license plates, personal faces, and exact addresses unless permission has been approved.

4. Calls, Text Messages, and Email

When you call, text, or email DLR, we may use your contact information to respond to your request, ask follow-up questions, schedule service, send job updates, and provide invoice or documentation details.

If you text DLR, message and data rates may apply depending on your mobile carrier. DLR does not sell phone numbers or text message opt-in information to third parties for their marketing.

You may ask DLR to stop non-essential text communication. Service-related messages may still be needed to complete active requests, scheduling, billing, or documentation.

5. How We Share Information

DLR does not sell personal information.

DLR may share information only when reasonably needed to operate the business, complete service, maintain records, or comply with obligations. This may include:

• Service providers who help operate the website, forms, email, phone, or business systems
• Payment, accounting, invoicing, or bookkeeping tools
• Subcontractors or vendors when needed for an approved service request
• Property managers, owners, or authorized contacts connected to the service request
• Legal, tax, insurance, or compliance professionals when needed
• Government or legal authorities if required by law

DLR does not authorize third parties to use service request information for unrelated marketing.

6. Cookies and Website Analytics

CallDLR.com may use cookies, analytics tools, or similar technologies to understand how visitors use the website, improve performance, measure page activity, and keep the website working properly.

These tools may collect general technical information such as pages visited, browser type, device type, general location, referral source, and usage patterns.

You can control cookies through your browser settings. Some parts of the website may not function the same if cookies are disabled.

7. Data Security

DLR takes reasonable steps to protect information submitted through the website, email, text, phone, and service records.

No website, email system, text message, or online service can be guaranteed to be completely secure. For that reason, avoid sending unnecessary sensitive personal information unless it is needed for the service request.

Access notes, gate codes, lockbox details, or other sensitive site information should be shared only when needed for service.

8. How Long We Keep Information

DLR may keep service request information, messages, photos, invoices, work notes, and related records for as long as needed to:

• Provide service
• Maintain business records
• Support accounting, tax, or invoice history
• Resolve questions or disputes
• Document completed work
• Comply with legal or business obligations

When information is no longer needed, DLR may delete, archive, or anonymize it according to business needs and recordkeeping practices.

9. Privacy Requests and California Residents

California residents may have rights regarding personal information depending on the law that applies to the business and the type of information involved. These rights may include requesting to know, access, correct, delete, or limit certain uses of personal information.

You may contact DLR to ask about personal information connected to a service request or to request that information be updated or deleted where appropriate.

Some information may need to be kept for service records, invoices, tax records, legal obligations, security, fraud prevention, or legitimate business needs.

To make a privacy request, email: [email protected].

10. Children’s Privacy

CallDLR.com is intended for property managers, commercial property contacts, owners, landlords, and adults requesting property maintenance services.

DLR does not knowingly collect personal information from children under 13. If you believe a child has submitted information through the website, contact DLR so the information can be reviewed and removed if appropriate.

11. Updates to This Policy

DLR may update this Privacy Policy from time to time to reflect changes in business practices, website features, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

12. Contact DLR About Privacy

For questions about this Privacy Policy or information connected to a service request, contact DLR Commercial Maintenance Services:

• Email: [email protected]
• Phone/Text: (619) 736-0031
• Website: CallDLR.com